Contact Mesilla Crest Appliance Repair: Book Appliance Repair in Las Cruces, NM
Need appliance repair in Las Cruces, NM? Call (575) 216-9300 or email support@applianceinlascruces.com. Tell us the appliance, the brand and what it is doing, and we will help you with next steps.
Our shop is at 1595 W Amador Ave, Las Cruces, NM 88005, and our hours are 8:00 AM–6:00 PM. Emergency appliance service is available, though it is not round-the-clock and no response time is guaranteed.
Business hours 8:00 AM–6:00 PM · Emergency appliance service available
Why Mesilla Crest
Straight answers before you spend money.
- ✓Locally ownedBased at 1595 W Amador Ave, Las Cruces, NM 88005
- ✓1,500+ satisfied customersA milestone we’re proud of
- ✓4.9-star ratingFrom customer feedback
- ✓Clear diagnosis, clear optionsWhat was found, what it involves, what it costs
If you smell gas
Do not operate electrical switches or appliances. Do not use flames or anything that could spark. Leave the building or area immediately. From a safe location, contact the gas utility or emergency services. Do not return until authorities say it is safe.
How to Reach Us
Reach us the way that works best for you. Phone is the fastest way to reach us.
Address
1595 W Amador Ave, Las Cruces, NM 88005
Our shop in Las Cruces, NM.
If you email, include the appliance, the brand, the symptom and a phone number, so we can respond with fewer back-and-forth messages.
What This Page Covers
Everything you need to get in touch and prepare for the conversation.
- ✓Ways to contact us
- ✓What information to have ready
- ✓A model and serial number checklist
- ✓How to describe your problem
- ✓Photos and error codes that help
- ✓Our service scope and coverage area
- ✓Urgent safety routing
- ✓Emergency service
- ✓What happens after you contact us
- ✓Frequently asked questions
Before You Contact Us: Quick Checklist
Have these ready if you can. None of them is required to call.
- ✓The appliance type and brand
- ✓The model number and serial number
- ✓A short description of the problem
- ✓When it started and what changed
- ✓Any error code on the display
- ✓Photos or a short video of the problem
- ✓Your address in Las Cruces, NM
- ✓Warranty or protection plan information, if you have it
Information We May Ask For
When you call, we may ask a few questions to help.
| Question | Why we ask |
|---|---|
| What appliance and brand is it? | To route you to the right service |
| What is the model and serial number? | To identify parts and information |
| What is it doing? | To prepare for the visit |
| When did it start? | To tell sudden failures from gradual ones |
| Is it gas or electric? | To plan the right tools and safety steps |
| Where are you located? | To confirm we serve your address |
| Is anything urgent? | To prioritize safety and food concerns |
Where to Find Model and Serial Numbers
A photo of the tag works well. Here is where to look.
| Appliance | Common places to look |
|---|---|
| Refrigerator | Inside the fresh-food compartment, on a side wall or ceiling |
| Freezer | Inside the lid or door frame, or on a side wall |
| Washer | Inside the door frame, under the lid, or on the back |
| Dryer | Inside the door opening or on the door frame |
| Dishwasher | Inside edge of the door or side of the tub |
| Oven or range | Inside the oven door frame or behind the storage drawer |
| Cooktop | Underneath the unit |
| Microwave | Inside the door frame or on the back |
| Range hood | Inside the hood, behind the filter |
| Trash compactor | Inside the drawer frame or on the back |
For more preparation tips, see How to Prepare for an Appliance Repair Visit.
How to Describe the Problem
A short, specific description is more useful than a long one. Try to cover:
- ✓What the appliance does or does not do
- ✓When it happens
- ✓What you notice: sounds, smells, lights or codes
- ✓How often it happens
Error Codes and Photos
Photos and codes make a call more productive.
- ✓Take a photo of any code on the display.
- ✓Write the code exactly as it appears.
- ✓Take a photo of the model tag.
- ✓Take a short video if there is a noise or intermittent behavior.
- ✓Take a photo of the area around the appliance, such as hoses or vents.
Describe what the photos show when you call, and keep them handy.
What We Repair
We service common household appliances. Choose your appliance below, or use General Appliance Repair if you are not sure.
Refrigerator Repair
Fridge warm, leaking, noisy, freezing food.
Freezer Repair
Chest or upright freezer not freezing, frost, alarms.
Ice Maker Repair
No ice, slow ice, hollow cubes, dispenser faults.
Water Filter Repair
Filter housing leaks, slow water, filter won’t lock.
Washing Machine & Dryer Repair
Washer not draining, not spinning, leaking, shaking.
Dryer Repair
No heat, long dry times, noise, overheating.
Dishwasher Repair
Standing water, not cleaning, leaking, not drying.
Oven Repair
Not heating, uneven baking, door lock problems.
Stove Repair
Range burners not lighting, whole-range faults.
Cooktop Repair
Built-in gas, electric, or induction surface problems.
Convection Microwave Repair
Built-in or over-the-range combination units.
Range Hood Repair
Weak suction, fan not running, light or control faults.
Trash Compactor Repair
Won’t start, drawer stuck, ram not moving.
General Appliance Repair
Multiple failures or unclear cause.
We work on Whirlpool, GE, Samsung, LG, Maytag, Frigidaire, Kenmore, Bosch, KitchenAid and Electrolux appliances. See Brands We Repair.
Service Area
We serve Las Cruces, NM.
If you are outside Las Cruces and wonder whether we can help, call and ask. We would rather tell you honestly than promise something we cannot do.
Urgent Safety Routing
Some situations need immediate action. Contact us after you are safe — we help with the appliance. We do not replace emergency services.
| Situation | What to do |
|---|---|
| Smell of gas | Do not operate switches or appliances. Do not use flames. Leave the building immediately. From a safe location, contact the gas utility or emergency services. Do not return until authorities say it is safe. |
| Smoke or flames | Leave the home and call emergency services. |
| Sparking or burning smell from an appliance | Stop using it. Unplug it only if you can do so safely. Call a professional. |
| Water leaking near outlets or panels | Turn off power at the breaker only if it is safe to do so. Stop the water supply if you can reach it safely. Call for help. |
| Breaker trips repeatedly | Stop using the appliance and call a professional. |
Emergency Appliance Service
Emergency appliance service is available. That means you can call and tell us the situation is urgent, and we will do our best to help.
A few honest points:
- ✓Emergency service is not the same as 24-hour operation.
- ✓Our office hours are 8:00 AM–6:00 PM.
- ✓We do not guarantee a specific response time.
- ✓We cannot promise same-day service for every request.
- ✓If there is danger to people or property, call emergency services first.
Examples of situations to mention as urgent: a refrigerator that has stopped cooling with food at risk, a washer full of water, or a leak. Gas smells, smoke and flames are emergencies that go to the gas utility or emergency services first.
Food and Laundry Urgency
Some appliance problems have a clock attached. Here is what to do first.
Refrigerator or freezer stopped cooling
If a refrigerator or freezer has stopped cooling, tell us right away. Keep the doors closed.
Washer full of water
If your washer is full of water, unplug it and tell us. Do not force the door.
What Happens After You Contact Us
The steps below describe a typical process. Exact timing varies.
You reach out
We receive your call or email.
A few questions
We ask a few questions about your appliance and symptom.
Scheduling
We discuss scheduling.
Diagnosis
A technician visits and diagnoses the problem.
Explanation
We explain the findings and options.
You decide
You decide whether to repair.
See What Happens During an Appliance Diagnostic Visit for more.
Questions About Cost and Policies
We know you want to understand costs before you book. Ask about pricing, how estimates work and what to expect when you call (575) 216-9300. We would rather answer your questions up front than leave you guessing.
Good questions to ask any repair company, including us:
- ✓How are costs explained before work begins?
- ✓What happens if a part has to be ordered?
- ✓What happens if the repair does not fully solve the problem?
- ✓Who handles warranty questions?
Our website terms are on the Terms & Conditions page, and our privacy practices are on the Privacy Policy page.
Renters, Landlords and Property Managers
If you rent, check with your landlord or property manager before arranging repairs.
- ✓Tell us who should be present for the visit.
- ✓Tell us who will approve costs.
- ✓Landlords and property managers can contact us about appliances in their properties.
Easy Ways to Reach Us
We want it to be easy to reach us.
- ✓If you prefer email, write to support@applianceinlascruces.com.
- ✓If you need extra time on the phone, tell us.
- ✓If you have mobility, hearing or vision needs, let us know so we can plan around them.
We will do our best to accommodate your needs.
Location
Mesilla Crest Appliance Repair at a glance.
- Business
- Mesilla Crest Appliance Repair
- Address
- 1595 W Amador Ave, Las Cruces, NM 88005
- Phone
- (575) 216-9300
- Hours
- 8:00 AM–6:00 PM
Related Guides
Helpful reading before or after you call.
Frequently Asked Questions
Quick answers to common questions.
How do I book appliance repair in Las Cruces, NM?
Call (575) 216-9300 or email support@applianceinlascruces.com.
What information do you need?
The appliance, brand, model and serial number if you have them, and a description of the problem.
Do you offer emergency service?
Emergency appliance service is available. It is not round-the-clock, and no response time is guaranteed. Call and describe the situation.
What are your hours?
8:00 AM–6:00 PM.
How much does a visit cost?
Call (575) 216-9300 and ask when you book. We would rather give you an answer for your situation than a number that may not apply.
What if I do not know the model number?
Call anyway. A photo of the appliance and any labels can help.
Do you serve my neighborhood?
We serve Las Cruces. Give us your address and we will confirm.
What should I do if I smell gas?
Do not operate switches or appliances. Do not use flames. Leave the building immediately and contact the gas utility or emergency services from a safe location. Do not return until authorities say it is safe.
Ready to Get Started?
Call (575) 216-9300 or email support@applianceinlascruces.com. We are here to help with your appliance in Las Cruces, NM. Return to the homepage, or explore General Appliance Repair.